1. What can Flyvpn do?
Flyvpn can help you access blocked webistes as facebook, twitter and youtube in your area.
Flyvpn can help you play online games without any latency.
Flyvpn can help you watch video websites like netflix and hulu smoothly.
Flyvpn can help you change your ip and hide your ip so as to prevent you from being hacked.

2. Why i have to choose flyvpn since there are so many other vpn supplier?
Flyvpn is the best vpn in the world.One "all shared ip vpn" accounts includes 300+ ip in 14 countries which means flyvpn is the most cost-efficient.Flyvpn functions the most stable and safest.Flyvpn offers free account which can be used every day for 3 times and every time for 20 minutes.

3. What can i do when i lost my password or how can i change my password?
To get your lost password or change your password,click "forgot password" beside login button,then input your account name and verifications. If you forgot your account name,contact customer service to get it by offering your registered email address.The password will be sent to your email address. We suggest you enter your frequently used email address when registering.

4. What does it mean by "authentication failed"?
You have to make sure your account has been offine from other devices then try to connect again.

5. Why i can't connect flyvpn free trial account successfully?
There are mainly two reasons.
One is you entered the wrong password. The password will be changed every 20 mimutes so you have to keep refreshing the trial page to get the newest password.
The other is the amount of simutaneous online people using free account hits the peak. You have to try another time.

6. Are there any promotions for Flyvpn?
Yes, flyvpn will hold no less than 5 times promotions from 20% off to 80% off. You need to pay attention to the news on flyvpn official website or flyvpn facebook page.

7. How can i contact flyvpn customer service?
Flyvpn working time is 9:30am-5:30pm
1. Online chating the right lower corner on homepage
2. E-mail: support@flyvpn.com
3. Skype: flyvpncs
4. Tel: (00)1 213 283 0666

8. How can i cancel the auto payment every month?
You can cancel the auto payment by yourself on paypal. The tutorial with picture is: http://flyvpn.blogspot.co.uk/2013/01/how-to-cancel-recurring-payment-for.html

9. What are the flyvpn packages and how about the price?
Flyvpn offers three packages:
All Shared IP VPN: $10/M
USA Dedicated IP VPN: $20/M
Korea Dedicated IP VPN:$15/M

10. Why i can't open website when i connect flyvpn?
Please change another protocol(auto, pptp, l2tp, openvpn) or vpn server to have a try.
If it doesn't work, you need to change your DNS to

11. Why this error "failed to detect your ip address" information occurred?
Open your host file: C:/windows/system32/Drivers/etc/hosts
Add two lines to host files:

12. Why "remote computer didn't respond"?
You have to change another protocol(auto, pptp, l2tp, openvpn) or vpn server to have a try.

13. Why "error 691" occurred?
You entered the wrong username or password. Please make sure what you entered are correct.

14. Why i can't set flyvpn on my MAC referring?
It has something to do with your MAC OS edition.
Only Mac OS over 10.7.x can use this tutorial:http://www.flyvpn.com/FlyVPN-VPN-Setup-Tutorial-for-PPTP-and-L2TP-on-Mac-OS.html 
Others has to set flyvpn according to this one: http://www.flyvpn.com/How-to-setup-PPTP-VPN-for-Mac-OS-X.html#.UU_vkDcUHQm

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